Shipping policy
We ship to PO Boxes via USPS (not UPS), and we reserve the right to change carriers as necessary.
Processing Time:
Please note that processing time is separate from the time it takes for your shipment to reach its destination after it has been picked up from our warehouse by the designated carrier. The processing time for standard domestic and international orders may exceed 1-10 business days (excluding Saturdays, Sundays, and Holidays), depending on various factors.
Shipping Fees:
Shipping fees are non-refundable. If you refuse any shipments from Create Ur Space, you (the customer) will be responsible for the original shipping charges and the cost of returning the package to us.
Q: What is your current production time?
A: Typically, new orders are shipped within 1-10 business days. You will receive your tracking number at that time. Once shipped, orders for US destinations are usually received within business days, while international orders may take a few weeks to arrive.
Delivery Policy:
Please note that Create Ur Space does not guarantee responsibility for packages reported as "Delivered" by the carrier and will assess such cases on a case-by-case basis. Additionally, we cannot be held responsible for any postal delays.
Out-of-Stock Items:
If your order includes multiple items and one or more of the items are out of stock, You will be refunded or notified your item will ship at a different time..
Reserved Rights Regarding Shipping:
While we make every effort to accommodate your shipping and billing preferences, we reserve the right to request customers to use a "common" shipping and billing address if we are unable to process an order or verify a provided shipping address. This measure is in place to protect our customers. Additionally, Create Ur Space reserves the right to define and limit, refuse, and/or cancel orders from customers at any time due to:
An irregular or excessive returns history indicating "wardrobing."
An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items.
Potential fraudulent or criminal activity.
Similarly, Create Ur Space reserves the right to limit, refuse, and/or reject returns (both in-store and online) from any customer or entity due to similar actions as mentioned above.
If you have questions please feel free to contact us at hello@createurspaces.com (24-72hours)
I haven't received my package, and it shows delivered. Can I get my order reshipped?
Unfortunately, we (Create Ur Space) are not responsible for reshipping orders that have been marked delivered. Please be sure to provide an accurate address when placing your order. Review the address policy below.
During holidays or times of high demand, orders will take 2 -15 business days to process and ship. Once your package has shipped, USPS is responsible for delivering your package. You will receive a confirmation email, that your order has shipped.
ADDRESS POLICY
Ensure that all Suite, Apt, and Unit numbers and respective abbreviations are listed.
If the recommendations above are not followed above, the customer assumes full responsibility for not receiving their package. The customer will pay for the items to be reshipped.